13 Jun 2018

How to Create Customer Personas That Improve Your HVAC Company Marketing

I’m sure at this point you have heard that high-quality content is essential for a successful HVAC company website, but were you aware that your content must also be tailored towards a specific audience?

We commonly encounter HVAC companies that believe a broad approach will be the most effective at reaching a wider audience and yielding more results. Many fear that by writing specialized or specific content they will not attract as much web traffic.

Traffic for the sake of traffic is useless in digital marketing. Click To Tweet

However, the objective of writing content is to connect potential customers with your HVAC company. You may also discover that your content becomes less effective when you attempt to please everyone at once.

In any case, the creation of client personas for HVAC companies can be an incredibly beneficial in ensuring your content is delivered to the appropriate audiences, and has the most return on investment possible.

The Benefits of Creating Client Personas for HVAC Companies

client persona for law firms

Client personas are designed to serve as imaginary representations of an ideal customer who will find your services helpful. Investing more time in creating buyer personas for your HVAC company will result in greater and more comprehensive details being delivered to your customers through your content.

Composing content that specifically addresses your potential HVAC customers as well as their questions and concerns will allow you to develop a personal relationship. In fact, making the content aimed at a targeted audience will further strengthen the relationship and have a much greater impact on your customers, new and existing. And over time, this will translate into greater revenue for your HVAC company.

Persona building for HVAC companies can also be helpful in narrowing down their audience. This can be done by considering specific demographics and finding the best possible ways to distribute the information to them. All in all, creating buyer personas will ensure your understanding of who you are speaking to through your content.

To start, there is some standard information that can serve as the foundation of your HVAC client personas in order to specifically identify and target the right prospective customers. This information should be developed and built upon over time.

  • How old is this person?
  • What is their marital status?
  • Do they have children?
  • What is their education level?
  • What are their interests?
  • What are their goals?
  • What motivates them?
  • What are their behavior patterns like?

A client persona of a business looking to replace their A/C system will be more appropriate for a commercial HVAC company.

This individual may still be unaware that they specifically need a commercial HVAC company. The path they take towards your HVAC company may be more winding than direct.

The business may be experiencing problems with their A/C as it may be constantly breaking down, or failing to keep a steady temperature. They may be unable to determine, however, that their A/C is outdated and requires an update. They could be doing Google searches on these problems, trying to diagnose the occasional failures.

By now, they might suspect that they need an A/C replacement but may still have not yet concluded to whether replace the A/C or just fix it temporarily. By offering detailed, accurate information to this business, they are able to progress further in their journey towards your HVAC company.

Offering targeted informational content will help your HVAC company attain a position of authority on the topic at hand, motivating them to contact you for guidance.

Should HVAC Companies Create Multiple Client Personas?

In some instances, it may be actually very beneficial to generate multiple personas in marketing HVAC companies in order to reach the appropriate audience.

Below is just one example where more than one client persona can be helpful:

HVAC companies offering A/C replacements and window replacement may consider creating multiple client personas if they expect to be interacting with middle aged home owners as well as the elderly parents.

mobile-responsive

A few more technical considerations:

Where does your persona do their browsing? A laptop? Desktop? Tablet? The age and work schedule of your potential customer may dictate where they browse from.

Younger audiences will be more likely to search on a smartphone or mobile device, whereas older individuals may prefer browsing on a desktop computer.

The teenager in the house who’s A/C broke down would be more likely to search for you on their mobile device while the parents might prefer to utilize a desktop or laptop to conduct searches.

(Conveniently, all of AdInfusion’s websites are responsive. Regardless of where a prospective customer finds your content, it’s optimized for any device or screen size.)

Deciding whether to contact your HVAC company or not is not a binary, yes-or-no decision from the prospective customer’s viewpoint. It is a process, involving various steps, and can easily start with someone who does not even realize they need A/C replacement, for example.

Consider all the steps they may take along the way, and how those can be very different from customer to customer.

By factoring in all of these components of buyer persona marketing for HVAC comapnies, you are more likely to connect with and inform your potential customers. And your content will compel them to pick up the phone and call you for an appointment.

AdInfusion Helps HVAC Companies Do Better Digital Marketing.

Today, potential customers find HVAC companies online, and content marketing is vital in attracting those customers. Publishing high-quality content and enticing web design converts online visitors into customers  and amplifies the voice of your HVAC company’s digital presence into a valuable asset.

A web presence that steadily and reliably grows your business doesn’t have to be expensive.

To learn more about how AdInfusion can give you control of your digital marketing to build your HVAC business, schedule a call with us.

Leave a Reply

Your email address will not be published. Required fields are marked *